In 2019, F5 expanded BAKOTECH's authority and authorized it to provide extended technical support in collaboration with the vendor.
This level of support includes all the functions of the vendor’s basic support, as well as technical assistance from BAKOTECH’s certified specialists in resolving technical cases.
As a rule, even at the purchasing stage, our specialists not only select the solution but also implement and configure it, which gives them hands-on experience and in-depth knowledge of the product’s setup.
Thus, when opening a support case with BAKOTECH, clients receive comprehensive assistance from certified specialists with real project experience, as well as support from the vendor’s team. All of this ensures the highest level of service for our clients.
of Extended Support for F5 Solutions Compared to the Vendor’s Basic Technical Support
Support team communication available in Ukrainian, English or russian.
Assistance in incident resolution from qualified specialists with real project experience.
Configuration recommendations for F5 appliances from certified experts.
Possibility to escalate incidents during the troubleshooting process.
To register an incident, please send an email to moc.hcetokab%40troppus5f with the following details:
● Service contract number (BKT-SA-0000000).● Device serial number, model, and software version.● Additional incident-related materials (QKFile, screenshots, etc.).● Method of remote access to be used.● Incident severity level.● Contact information for feedback (Full name, Company, Job Title, Phone Number, Work Email).● Detailed description of the issue (how it was discovered, any changes made to F5, the infrastructure, or the application).
If you are unable to use email, please call +380676222033.This method is recommended for opening or duplicating Priority 1 cases.
BAKOTECH is a True Value Added IT distributor that provides professional pre- and post-sales, advertising, support for partners and end customers.
BAKOTECH is a True Value Added IT distributor that provides professional pre- and post-sales, advertising, support for partners and end customers.
BAKOTECH – True Value Added IT-дистриб'ютор, який надає професійну до- та пост-продажну, рекламну, підтримку для партнерів та кінцевих замовників.
BAKOTECH – True Value Added IT-дистриб'ютор, який надає професійну до- та пост-продажну, рекламну, підтримку для партнерів та кінцевих замовників.